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Privacy Policy

Last Updated: July 2026

At Xpat Home ("we", "our", "us"), your privacy is of paramount importance. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (xpathome.ae), mobile applications, or any of our real estate services.

1. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Full name, email address, phone number, nationality, and passport/Emirates ID details (when required for property transactions).
  • Financial Information: Budget preferences, mortgage pre-approval status, and payment details for service fees.
  • Property Preferences: Search history, saved properties, location preferences, and property type interests.
  • Technical Data: IP address, browser type, device information, and cookies for website optimization.
  • Communication Data: Records of emails, WhatsApp messages, phone calls, and consultation notes.

2. How We Use Your Information

  • To match you with suitable properties based on your preferences and budget.
  • To facilitate property transactions, legal documentation, and DLD registrations.
  • To send you relevant property alerts, market updates, and newsletters (with your consent).
  • To improve our website, services, and customer experience.
  • To comply with UAE legal and regulatory requirements (RERA, DLD, Anti-Money Laundering laws).

3. Data Sharing

We do not sell your personal data to third parties. We may share your information with:

  • Property developers and landlords (only when you authorize us to act on your behalf).
  • Government authorities (DLD, RERA, Abu Dhabi DMT) as required by law.
  • Trusted service partners (mortgage brokers, legal advisors, property management firms) with your explicit consent.

4. Data Security

We employ industry-standard security measures including SSL encryption, secure data storage, access controls, and regular security audits to protect your personal information from unauthorized access, alteration, or disclosure.

5. Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings at any time.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal data.
  • Withdraw consent for marketing communications at any time.
  • Request a copy of all personal data we hold about you.
  • Lodge a complaint with the relevant UAE data protection authority.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by UAE law. Transaction records are retained for a minimum of 5 years as per DLD regulations.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Xpat Home Real Estate
📞 +971 58 239 6823
✉️ admin@xpathome.ae
🌐 xpathome.ae